Shipping policy

Shipping & Delivery Policy
Last updated: October 2024

At Dark Plume, we believe that meaningful magic is worth waiting for. Because we prioritize the quality and energy of every piece, we do not ship blindly. Here is how your order gets from our hands to yours.

1. Order Processing & Quality Inspection (5–10 Business Days)
Once you place an order, we immediately begin sourcing your specific item from our trusted artisan suppliers. Every crystal, tarot deck, and ritual tool undergoes a rigorous manual inspection at our center.
What does this mean for you? We physically check the item to ensure it is flawless, authentic, and matches the photos before packaging it securely. This ritual preparation time takes 5 to 10 business days (excluding weekends and holidays).

2. Estimated Delivery Times (After Processing)
Shipping rates will be calculated at checkout. Please note that the total delivery time includes both processing and transit time:

  • United States: 7–14 business days (Total estimated time: 12–24 business days)

  • Rest of the World: 10–21 business days (Total estimated time: 15–31 business days)

3. Out-of-Stock / Supply Issues
Because our items are individually sourced, occasionally an item may be out of stock. If this happens, we will contact you immediately via email. You will have the choice to wait for a restock, choose an alternative item, or receive a full refund. We will never ship a substitute without your permission.

4. Order Tracking
Once your order passes inspection and is handed to the international carrier, you will receive a Shipment Confirmation email with a tracking number. Please allow 3-5 business days for the tracking information to update in the system.

5. Customs, Duties & Taxes
Dark Plume is not responsible for any customs fees or import taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. Please check with your local customs office for details.

6. Damages & Lost Packages

  • Damaged in Transit: We pack with extreme care. If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and the packaging. We will arrange a replacement or refund.

  • Lost or Stolen: If tracking shows "Delivered" but you did not receive it, please contact your local post office first. We cannot offer free replacements for packages marked as delivered.

  • Refused Packages: If a package is returned to us because the customer refused to pay customs fees or refused delivery, we cannot issue a refund.

7. Incorrect Shipping Address
Please double-check your address at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you realize an error, contact us immediately; once an order enters the processing stage, we cannot change the address.