Refund policy

Refund & Return Policy
Last updated: October 2024

We want you to love your Dark Plume purchase. If you are not completely satisfied, please review our return policy below.

1. 30-Day Return Window
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and in its original packaging.

2. Non-Returnable Items (Important)
Due to the nature of our products, the following items cannot be returned:

  • Opened Tarot or Oracle Decks: For hygiene and energy reasons, once a deck is unsealed, it is final sale.

  • Used Incense, Sage, or Smudge Products: For safety and hygiene, these are final sale.

  • One-Of-A-Kind or Large Crystals: Items marked as final sale or custom-made are non-refundable.

3. Damaged or Defective Items
We take extreme care in packaging, but crystals are fragile. If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging. We will arrange a replacement or a full refund immediately.

4. Return Shipping Costs

  • Our Error: If the item was defective, damaged, or incorrect, we will cover the return shipping cost or issue a refund without requiring you to return the item.

  • Change of Mind: If you wish to return an item simply because you changed your mind, the customer is responsible for all return shipping costs. We are a global brand, and items must be shipped back to our sourcing center. (Note: For low-value items, we may offer a partial refund instead of a return to save you the shipping cost).

5. Refused Packages & Customs
If a package is returned to us because the customer refused to pay customs fees or refused delivery, we cannot issue a refund.

6. How to Start a Return
Please contact us at darkplume.official@outlook.com with your order number and reason for return. Do not send the item back before contacting us. Once approved, we will provide you with the return address. Items sent back without prior approval will not be accepted.

7. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.